To all of guests.
Thank you for using ONI GYM24.
The mail about leaking payment information is sent to all guests from Metaps Payment Inc. undertaking ONI GYM24’s payment service on membership fee and events, seminar and personal training at March 4, 2022.
ONI GYM24 deeply apologizes to everyone for any inconvenience.
ONI GYM24 also apologizes to everyone for reporting so late with waiting for the result from Metaps Payment Inc. and the third-party organization.
The detail about information leak will be on the official report by Metaps Payment Inc.
What our guests should do
Guests who received the mail from Metaps Payment Inc. should contact own credit card company immediately, stop or reissue the credit card, and check own billing statement to make sure if there’s no log without knowing.
ONI GYM24 couldn’t proceed guarantee or response as a substitute for guests, because credit card is one of the direct contracts between guests and credit card company.
If you have any questions about this matter, please contact support line below.
《Guests Support Centre》
・Reception Time: 365 days (Sat, Sun, and national holiday as well) 9:00-21:00
・Phone: 0120-816-620(Free dial)
・Contact Form： https://weborder.payhub.jp/entry/296
Guide Contents: Explanation about Merchant inquiry, Confirmation of leakage target, Leakage summary, and Reissue
ONI GYM24 sincerely apologizes for worrying everyone using ONI GYM24 for this time. ONI GYM24 strives to restore everyone’s trust with considering change the payment service company from now on.
ONI GYM24 Operating Company
Chief Executive Officer, Motoya Okutani